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Retail Store Specialist

2 months ago

Westborough, Massachusetts, United States Ocean State Job Lot Full time
Job Summary

We are seeking a highly skilled and motivated Store Specialist to join our team at Ocean State Job Lot. As a Store Specialist, you will play a key role in creating a positive and engaging customer experience, handling customer service, processing complex point-of-sale transactions, and ensuring the smooth operation and merchandising of assigned areas.

Key Responsibilities:
  • Customer Service: Build lasting relationships with customers by providing exceptional service through our T.R.E.A.T. model, fostering a welcoming environment.
  • Point-of-Sale Transactions: Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
  • Merchandising and Display: Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
  • Associate Management: Train and coordinate assigned associates, manage breaks according to policy and regulations.
  • Communication: Communicate issues and improvement opportunities to store leadership.
  • Store Maintenance: Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
  • Daily Operations: Handle daily damages and returns according to established procedures.
Requirements:
  • Prior retail merchandising, customer service, and/or cashier experience is preferred.
  • Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
  • Full-time associates in this role must have availability to work as needed by the business, including nights and weekends.
  • Must be 18 years of age or older.
Work Environment:
  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
  • Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis.
  • Overnight and weekend assignments may be required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.