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Member Services Representative I
2 months ago
We are seeking a highly skilled and customer-focused Member Services Representative I to join our team at Wescom Central Credit Union. As a key member of our branch team, you will be responsible for providing exceptional service to our members, assisting with financial transactions, and promoting our products and services.
Key Responsibilities- Provide exceptional customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
- Assist members with financial transactions, including deposits, withdrawals, and transfers.
- Process new account openings, loan applications, and other financial services as needed.
- Promote our products and services to members, identifying opportunities to deepen their relationship with the credit union.
- Work closely with branch staff to ensure seamless delivery of services and achieve excellent member satisfaction.
- Stay up-to-date on credit union policies, procedures, and regulatory requirements to ensure compliance.
- Participate in ongoing training and professional development to enhance skills and knowledge.
- High school diploma or equivalent required.
- Previous experience in a financial services or customer-facing role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic math skills and accuracy with handling cash and financial transactions.
- Proficiency in Microsoft Office applications and ability to learn credit union software systems.
- A competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
- The chance to make a real difference in the lives of our members.