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Lead Customer Service Representative

2 months ago

Canton, United States Earth Fare Full time
Job Overview

Location
Earth Fare Canton

Employment Type
Full-Time/Part-Time

Compensation
$15.00 Hourly

Job Category
Grocery

Position Summary:
The Customer Service Lead plays a pivotal role in ensuring that the Earth Fare customer service standards are consistently met. This position is crucial for providing an exceptional shopping experience for all customers. The individual will manage the Front End operations, ensuring a secure and customer-centric environment. Responsibilities include overseeing cash office operations, managing cashier breaks, operating cash registers as needed, and addressing customer service inquiries with professionalism and promptness.

Key Responsibilities:
  1. Promote and uphold the Earth Fare vision and customer service principles while maintaining a clean and organized workspace.
  2. Operational Duties: Assist in reconciling cash register drawers and managing daily cash office tasks. Communicate any discrepancies or issues to the Front End Manager promptly. Prepare daily bank deposits and maintain accurate cash office documentation. Train and coach cashiers on standard operating procedures and promote security awareness.
  3. Merchandising: Ensure the Front End Department is visually appealing by adhering to Earth Fare's merchandising guidelines.
  4. Department Maintenance: Maintain cleanliness and organization of the department, including all fixtures and workstations.
Essential Skills and Qualifications:
  1. Exceptional customer service skills for both customers and team members.
  2. Able to work independently and collaboratively within a team.
  3. Strong organizational skills and attention to detail.
  4. Excellent communication skills and professionalism.
  5. Ability to prioritize tasks and manage multiple responsibilities effectively.
  6. Proficient in following written and verbal instructions.
  7. Strong math and cash handling abilities.
  8. Flexibility to work varied shifts, including nights and weekends.
  9. Consistent attendance and punctuality.
  10. Commitment to safety and adherence to company policies.
  11. Ability to work under pressure and maintain composure.
  12. Physical capability to lift up to 50 pounds and perform various physical tasks.
Experience Requirements:
  1. Prior experience in cash handling and customer service is essential.
  2. Experience in bookkeeping is preferred.
  3. Previous experience with Earth Fare is advantageous.
Work Environment:
  1. Fast-paced setting focused on customer service.
  2. Requires standing and being active for the majority of the work shift.
Physical Requirements:
  1. Ability to lift and maneuver heavy items safely.
  2. Capability to bend, reach, and perform various physical activities.