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Freight Movement Specialist

2 months ago

Santa Fe Springs, California, United States Maersk Company Limited Full time
About the Role

Maersk Company Limited is seeking a highly skilled Customer Service Representative to join our team. As a key member of our logistics team, you will be responsible for ensuring the accurate and timely movement of freight to specific destinations within our customers' level of service standards.

Key Responsibilities
  • Verify all delivery orders and bills of lading have been received and are correct.
  • Check that data is correct in the system and input any missing data.
  • Ensure that the Warehouse Management System (WMS) is updated and accurate.
  • Process and organize all documentation needed to initiate and complete movement of freight.
  • Record all customs clearance received from the broker daily.
  • Maintain data integrity to ensure distribution can be received with no exceptions.
  • Process paperwork out to operations at a container level.
  • Communicate daily with customers, brokers, and other departments, including managers and supervisors, when issues arise.
  • Monitor and report any level of service failures to the Customer Service Manager.
  • Handle all customer requests in a timely manner.
  • Assist other Customer Service Representatives as needed and when time permits.
  • Cross-train in other areas of the team.
  • Process customer claims, report, and procedure compliance facilitation.
  • Support the company's commitment to quality, including customer-specific Quality programs, training requirements, and work instructions.
  • Perform special projects as assigned.
Company Benefits
  • Medical
  • Dental
  • Vision
  • 401k + Company Match
  • Employee Assistance Program
  • Paid Time Off
  • Flexible Work Schedules (when possible)
  • And more