**Assistant General Manager

6 days ago


Sacramento, California, United States Cambridge Spa Group Full time
About the Role

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Cambridge Spa Group. As a key member of our leadership team, you will be responsible for driving the success of our spa operations and ensuring that our clients receive an exceptional experience.

Key Responsibilities
  • Lead the Spa Team: Manage a team of skilled professionals, including massage therapists, estheticians, and customer service representatives, to deliver an outstanding end-to-end experience to every client.
  • Operational Excellence: Oversee the daily operations of the spa, maintaining a clean, safe, and therapeutic environment for all clients and staff.
  • Sales and Customer Service: Drive membership sales, promote retail products, and partner with the franchisee to set performance goals and work with the team to achieve them.
  • Team Development: Build a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
  • Compliance and Risk Management: Ensure compliance with all labor and employment laws applicable to spa employees, including local and state licensing laws for massage therapists and estheticians.
  • Culture and Values: Model the Cambridge Spa Group core values of optimism, gratitude, excellence, consistency, and empathy, and create a strong workplace culture where all employees feel valued and connected to the mission.
Requirements
  • Proven experience in spa operations management or a related field.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of labor laws and regulations.
  • Passion for delivering exceptional customer service and driving business results.


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