Principal Product Manager
2 weeks ago
We are seeking a highly skilled Principal Product Manager to lead the development of our cloud-based contact center management products. As a key member of our Customer Service - Customer Engagement Technology (CS-CET) organization, you will be responsible for defining and executing our product roadmap, working closely with cross-functional teams to deliver top-notch products that meet the needs of our customers.
Key Responsibilities- Lead Product Definition: Own and drive the customer working backwards strategy, tenets, long-term goals, and working backwards documents, including customer and market feedback, competitive analysis, and business metrics to inform direction.
- Define Product Vision: Develop a future roadmap, investment, innovation, and experimentation plan to drive business growth and customer satisfaction.
- Lead Technology Vision: Collaborate with technology teams to align development with the product roadmap and ensure seamless product delivery.
- Lead Product Launch: Own the GTM plan to deliver results that ensure customer and business goals are met in operational launch plans.
- Lead Product Operations: Monitor and respond to customer feedback, continuously improve products, and drive business growth.
- Lead Interaction with Cross-Functional Teams: Work closely with high-energy teams consisting of engineers and program managers, making tradeoffs based on customer requirements, QA/testing of the product.
In this role, you will track deliverables of our engineering teams, work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objectives, and adhere to business plans towards shared objectives. You will also work with AWS and other partner organizations to strategize on the vision and roadmap for CS and help drive execution.
Requirements- 10+ years of product or program management, product marketing, business development, or technology experience.
- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience.
- Bachelor's degree.
- Experience owning/driving roadmap strategy and definition.
- Experience with end-to-end product delivery.
- Experience with feature delivery and tradeoffs of a product.
- Experience as a product manager or owner.
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145,700/year in our lowest geographic market up to $240,900/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience.
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