Operations Manager

3 weeks ago


Franklin, Arkansas, United States Republic Services Full time
About Republic Services

Republic Services, Inc. is a leading provider of environmental services, offering a comprehensive range of products and services to customers across North America. With a strong commitment to sustainability and customer satisfaction, we strive to create a more sustainable world through our innovative solutions and exceptional service.

Job Summary

We are seeking an experienced Operations Manager - Hauling to join our team. As a key member of our operations team, you will be responsible for managing the collections activities for commercial, industrial, and residential customers, as well as container delivery and pick-up, in a geographically dispersed area. You will lead a team of Operations Supervisors, Dispatchers, Operations Clerks, Drivers, and Helpers who are responsible for the route system for commercial, roll-off, and residential customers throughout the business unit.

Key Responsibilities
  • Manage a staff, including hiring, training, coaching, performance management, and effective resolution of safety issues and claims.
  • Implement and execute plans to complement the business unit's strategic and operating plan, championing the execution of tactical initiatives within the Business Unit to maximize the customer experience, growth, and durability, while optimizing profitability.
  • Ensure maximum productivity and route management systems for commercial, roll-off, and residential routes and establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses.
  • Interact with customers and local, state, and federal government employees to resolve customer service concerns; ensure regulatory compliance standards are met.
  • Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective loss control and safety program.
  • Lead operations to ensure compliance with all standards, including environmental, operating, regulatory, safety, accounting, and ethics.
  • Approve expenses and manage budget for the operations department, including approval of purchase orders and vendor pricing.
  • Develop a best-in-class team and workplace culture and effectively manage performance and talent development; drive best-practice sharing.
  • Build and maintain strong and effective relations with relevant government, community, and environmental groups.
Requirements
  • Demonstrated business acumen, strategic thinking, and an ability to execute against formulated strategy.
  • Demonstrated ability to lead change initiatives.
  • Able to direct large staff.
  • Process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
  • Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
  • Demonstrated ability to optimize near-term results that contribute to long-term sustainable success.
  • Collaborative; builds and works with teams.
  • Creative thinker who challenges conventional solutions.
  • Demonstrates and promotes ethical behavior.
  • Strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high-performance teams.
What We Offer

We offer a competitive salary range of $77,350.00 - $121,550.00, as well as a comprehensive benefits package, including medical, dental, and vision coverage, health care and dependent care spending accounts, short- and long-term disability, life insurance, accidental death & dismemberment insurance, employee and family assistance program, employee discount programs, 401(k) plan with a generous company match, and employee stock purchase plan.



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