Quality Assurance Specialist
2 days ago
SCAN Health Plan is a not-for-profit organization dedicated to providing high-quality healthcare services to older adults in the United States. With over 40 years of experience, we have established ourselves as a leading expert in senior healthcare.
Job SummaryWe are seeking a Quality Specialist to join our team. The successful candidate will be responsible for ensuring compliance with regulatory and company standards, improving service quality and efficiencies, and maintaining awareness of membership and service issues.
Key Responsibilities- Monitor staff and processes to ensure compliance with regulatory and company standards
- Develop and implement standards, workflows, and processes to improve service quality and efficiencies
- Maintain awareness of membership and service issues by generating reports and analyzing data
- Provide feedback on staff performance and participate in coaching
- Improve service quality by measuring the quality, effectiveness, and efficiency of the customer experience
- Bachelor's degree
- 5+ years of experience in the healthcare industry, preferably with Medicare benefits
- Excellent communication and interpersonal skills
- Base salary range: $52,800.00 - $84,500.00
- Annual employee bonus program
- Robust wellness program
- Generous paid-time-off (PTO)
- Eleven paid holidays per year, plus 1 additional floating holiday
- Excellent 401(k) retirement savings plan with employer match
- Robust employee recognition program
- Tuition reimbursement
At SCAN, we believe that it is our business to improve the state of our world. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
We are proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law.
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