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Client Support Specialist

2 months ago

Holly Springs, United States Benjamin Franklin Plumbing of Holly Springs, NC Full time
Customer Service Representative Position

Company Overview: Benjamin Franklin Plumbing is a distinguished name in the plumbing sector, dedicated to providing outstanding service. Our commitment to professionalism, creativity, and quality is at the core of our operations.

Position Overview: We are looking for a motivated and detail-oriented Customer Service Representative to enhance our team. This role involves managing client inquiries and supporting various office functions.

Key Responsibilities:

  • Respond to incoming client inquiries with a high level of professionalism.
  • Facilitate communication among clients, suppliers, and internal teams.
  • Provide administrative assistance by organizing schedules, coordinating meetings, and managing correspondence.
  • Ensure office efficiency by maintaining files, records, and supplies.
  • Assist in the preparation of reports, presentations, and other necessary documentation.
  • Efficiently handle incoming calls, emails, and other forms of communication.
  • Perform data entry tasks and maintain precise records.
  • Support special projects as directed by management.

Qualifications:

  • High school diploma or equivalent is required.
  • Strong verbal and telephone communication skills are essential.
  • Proficiency in computer software is necessary.
  • Prior experience in customer service is preferred.

Note: This position is based in an office environment.