Client Service Representative
4 weeks ago
Supreme Insurance Services is seeking a highly skilled Client Service Specialist to join our team. As a key member of our client services team, you will be responsible for providing exceptional customer service, managing client inquiries, and directing complex queries to relevant departments.
Key Responsibilities- Deliver a positive and professional client service experience through effective communication and issue resolution.
- Manage client inquiries via phone, email, online, or in person, ensuring timely and accurate responses.
- Direct complex client complaints or queries to relevant departments, escalating issues as necessary.
- Provide clients with technical assistance on products and services, ensuring they have a comprehensive understanding of our offerings.
- Identify potential client service concerns and facilitate proactive intervention steps to prevent issues from arising.
- Stay up-to-date on new products and emerging trends in client services, recommending improvements based on client feedback.
- High school diploma or equivalent.
- Certification in customer relations or a related field is advantageous.
- 2-3 years of experience in client services, sales, or a similar role.
- Proficiency in CRM software, such as Ezlynx.
- Exceptional ability to provide professional, efficient, and friendly client services.
- Ability to coordinate with other departments on client-related matters.
- Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
- Willingness and ability to travel to client locations, when required.
- Ability to keep updated on new developments in the field of client services.
- Excellent interpersonal and recordkeeping skills.
- Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience, as well as a Bachelor's Degree or comparable work experience.
- Competitive Pay + Commission
- Professional Development
- Job Stability in a growing industry
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