Confirmation Call Center Manager
2 days ago
Job Description
Bath Planet, a leading manufacturer of acrylic bath and shower solutions, is seeking an experienced Confirmation Call Center Manager to join our team in Arkansas. As a key member of our operations team, you will be responsible for managing and supervising call center agents to meet performance goals, developing and maintaining call center policies, procedures, and quality standards, and providing coaching and feedback to call center agents to improve performance.
Key Responsibilities:
- Manage and supervise call center agents to meet performance goals
- Develop and maintain call center policies, procedures, and quality standards
- Provide coaching and feedback to call center agents to improve performance
- Confirm schedule for next day appointments and installs, ensuring all appointments are within mileage
- Deliver excellent customer service
- Travel to other locations in Little Rock as needed
- Utilize management and call center experience to drive results
What We Offer:
Paid weekly, with daily and monthly bonus opportunities. Our excellent compensation package includes an hourly rate and bonus opportunities.
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