Customer Service Operations Manager

2 months ago


Hot Springs National Park, Arkansas, United States Bath Planet Full time

About Bath Planet

Bath Planet is a leading manufacturer of acrylic bath and shower solutions, dedicated to providing high-quality products and exceptional customer service. As a company, we strive to meet the needs of consumers who demand more from their bath remodeling experience.

Job Summary

We are seeking an experienced Confirmation Call Center Manager to join our team in Arkansas. The successful candidate will be responsible for managing and supervising call center agents, developing and maintaining call center policies and procedures, and providing coaching and feedback to improve performance.

Key Responsibilities

  • Team Management: Manage and supervise call center agents to meet performance goals, ensuring excellent customer service and resolving conflicts and issues.
  • Policy Development: Develop and maintain call center policies, procedures, and quality standards to ensure consistency and excellence.
  • Coaching and Feedback: Provide coaching and feedback to call center agents to improve performance and achieve goals.
  • Scheduling and Logistics: Confirm schedules for next-day appointments and installs, ensuring all appointments are within mileage.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Travel: Must be able to travel to other locations in Little Rock as required.
  • Experience: Possess management and call center experience, with a proven track record of success in a similar role.

Compensation and Benefits

We offer a competitive compensation package, including an hourly rate and bonus opportunities. Paid weekly, with daily and monthly bonus structures in place.



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