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Medical Office Assistant

2 months ago

Hot Springs National Park, Arkansas, United States National Park Medical Center Full time

Job Summary

We are seeking a highly skilled and organized Medical Assistant Front Desk to join our team at National Park Medical Center. As a Medical Assistant Front Desk, you will be responsible for providing exceptional patient care and administrative support to our medical team.

Key Responsibilities

  • Schedule appointments for clinic and ensure all patient information and documentation is complete and up-to-date prior to appointment.
  • Manage incoming phone calls, patient inquiries, and customer care interactions.
  • Collect payments from patients and correctly apply to patient account.
  • Maintain a clean and orderly working environment, including patient waiting room and reception area.
  • Complete orientation competency checklist with preceptor within designated time.
  • Perform other duties as assigned.

Medical Assistant Duties

  • Greet patient by name and escort to exam area.
  • Take vital signs and brief history and notate in patient chart.
  • Keep exam rooms clean, orderly, and well-stocked.
  • Schedule tests, surgeries, and referral appointments to other specialists.
  • Get pre-authorization as needed from insurance companies for tests and surgeries.
  • Call patient and give scheduled time and assure that they have a return appointment to clinic.
  • Call in or fax prescription requests as authorized by the physician.
  • Return clinical telephone calls and document in chart and distribute as necessary.
  • Call post-op patients as directed.
  • Have knowledge of medical office software for scheduling appointments and surgeries.

Requirements

  • High school education.
  • Certification, degree, or equivalent preferred.
  • Computer skills required.
  • Previous medical office experience required.
  • Able to flex work schedule to meet demands of clinic schedule.
  • Must provide a positive image of the clinic and hospital to the community.
  • Work is fast-paced requiring ability to independently prioritize work and meet varied deadlines.
  • Work is of medium demand requiring walking, sitting, standing, stooping, and bending.
  • Must become knowledgeable about facility policies.

Equal Opportunity Employer

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.