LTL Operations Manager

2 weeks ago

Lebanon, Pennsylvania, United States DRT Transportation, LLC Full time
Position: Less-than-Truckload (LTL) Manager

About Us: DRT Transportation, LLC is a prominent Third-Party Logistics (3PL) and Intermodal Marketing Company (IMC) dedicated to delivering innovative transportation solutions across North America. Our mission is to excel in the logistics industry by providing exceptional customer service through empowered team members. We prioritize safe and timely shipments while emphasizing that people have more power than logistics.

Job Summary: We are in search of a skilled and forward-thinking LTL Manager to lead and enhance our Less-than-Truckload (LTL) operations. In this crucial role, you will manage all facets of LTL freight operations, including carrier negotiations and shipment monitoring, ensuring our services achieve optimal efficiency and customer satisfaction. Your focus will be on the growth and development of our LTL coordinators, where you will mentor, train, and motivate the team to reach excellence and drive results. Close collaboration with sales teams, customers, and carriers will be essential to build strong relationships, streamline processes, and implement innovative solutions that contribute to the company's long-term growth and profitability. This role offers an exciting opportunity for a results-oriented leader to make a significant impact on our operations and play a vital role in our ongoing success.

Key Responsibilities:
  • Customer Service Excellence: Deliver outstanding service to both internal and external customers, ensuring their needs are met and expectations surpassed.
  • Freight Management: Process transportation requests, determine freight classification, and secure optimal carrier rates for LTL shipments.
  • Carrier Procurement: Identify and negotiate with dependable carriers to ensure competitive pricing and high-quality service. Cultivate strong, long-term relationships with carriers.
  • Shipment Tracking: Oversee daily shipment monitoring from pick-up to delivery, providing timely updates and addressing any issues, such as delays or damages.
  • Technology Optimization: Leverage and enhance existing technology, including TMS and other applications, to boost efficiency and accuracy in the LTL process.
  • Problem Resolution: Collaborate with the sales team and management to promptly resolve customer complaints or issues, ensuring high levels of customer satisfaction.
  • Collaboration: Work alongside field sales and other departments to create a unified approach to customer acquisition, retention, and service excellence.
  • Team Development: Guide the LTL coordinators, focusing on their growth and development by providing mentorship, training, and performance feedback to enhance their skills and contributions.

Preferred Skills and Qualifications:
  • Communication Skills: Excellent written and verbal communication abilities. Proficient in effective negotiation and maintaining strong relationships with clients and carriers.
  • Team Development: Proven experience in nurturing and leading an LTL coordinator team to excellence, emphasizing training, mentoring, and performance enhancement.
  • Customer Focus: Strong dedication to customer service and achieving both company and personal objectives through a customer-centric approach.
  • Attention to Detail: Highly organized with a keen eye for detail. Capable of managing multiple tasks and prioritizing effectively in a dynamic environment.
  • Teamwork: Demonstrated ability to collaborate effectively in a team setting. Adaptable and capable of performing well under pressure.
  • Industry Knowledge: In-depth understanding of the transportation sector, particularly in LTL freight logistics.

Qualifications:
  • High school diploma required; Bachelor's degree preferred or equivalent work experience.
  • A minimum of two years of experience in freight logistics with a focus on LTL preferred.
  • Proficiency in Microsoft Office, Outlook, and CRM systems.

What We Offer: At DRT Transportation, LLC, we provide a supportive and collaborative work environment where your contributions are valued and your professional growth is encouraged. You will have the opportunity to work with a dedicated team and engage in ongoing professional development. We offer a competitive salary and benefits package, including health insurance, retirement plans, and more.

Job Type: Full-time

Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:
  • 8 hour shift
  • Monday to Friday

Experience:
Freight logistics: 2 years (Required)

Ability to Commute:
  • Required

Work Location: In person

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