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Customer Service Representative
2 months ago
Job Summary: Sharecare is a leading digital health company that empowers individuals to manage their health. We are seeking a Customer Service Representative to provide exceptional support to our members and partners.
Key Responsibilities:
* Respond to inbound calls and emails from members and providers
* Provide accurate and timely information about Sharecare programs and services
* Identify and resolve customer issues in a professional and courteous manner
* Collaborate with internal teams to resolve complex issues
* Meet or exceed established call center metrics and quality standards
Requirements:
* High school diploma or equivalent
* Prior experience in customer service or a related field
* Excellent communication and problem-solving skills
* Ability to work effectively in a team environment
* Proficiency in Microsoft Word and Outlook
* COVID-19 vaccination
Why Sharecare?
At Sharecare, we are committed to making high-quality care more accessible and affordable for everyone. We offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to make a meaningful impact in the lives of our members and partners.
Equal Opportunity Employer: Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. We are committed to diversity, equity, and inclusion in the workplace.
