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Sales and Service Representative
2 months ago
Customer Service Representative
Job Category: Customer Service Requisition Number: CUSTO02873
Job Overview
Ustray is dedicated to creating a future where all our brands, suppliers, employees, customers, partners, and communities collaborate to build a better tomorrow, focused on serving our clients and safeguarding the world.
As a prominent manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions, Ustray employs approximately 3,900 individuals across 65 manufacturing and distribution facilities globally. Our offerings include electrical conduit, cable management systems, armored cable, metal framing, and security products. Ustray's unwavering commitment to quality, timely delivery, and value empowers our customers to achieve their goals.
We are actively seeking an Inside Sales and Customer Service Representative to join our team. This role will serve as a vital link between our customers, Sales, and the Production Department, with a primary focus on delivering exceptional customer service.
Key Responsibilities:
- Engage with customers via phone or in person to provide information about our products and services, process orders, and address complaints.
- Coordinate customer orders by managing all aspects of order specifications and delivery timelines.
- Maintain accurate records of customer interactions, inquiries, complaints, and actions taken.
- Perform additional tasks related to sales and customer service as required.
Qualifications:
- 1-3 years of experience in sales is preferred.
- High School Diploma or GED equivalent.
- Strong written and verbal communication skills.
- Proficient in computer applications.
- Familiarity with Microsoft Office Suite (Word, Excel, Access).
- Physical ability to squat, bend, and lift up to 50 lbs.
All team members are expected to embrace and promote an environment that aligns with our core values of Integrity, Respect, Excellence, Teamwork, and Accountability.
Our Culture Drives Value
Ustray's culture is built on the disciplined application of our Business System, which is integral to our mission. This foundational system emphasizes excellence in People, Strategy, and Processes, supported by Lean Daily Management to effectively manage and sustain our operations.
Having the right talent in the right positions is crucial for executing our Business System successfully, enhancing customer experiences, and achieving outstanding results.
Great Leaders Drive Value
Ustray is committed to fostering an engaged and aligned workplace that promotes accountability and performance. Our team is dedicated to striving for exceptional results, focusing on leadership, and supporting company decisions after thorough discussions. We consistently embody our mission, understand our strategic priorities, and align our behaviors accordingly.
Ustray Delivers Value to You
Joining Ustray means you can expect a competitive salary and a comprehensive benefits package, including medical, dental, vision, a 401(k) plan with company match, generous parental leave, flexible spending accounts, tuition reimbursement, and life, accident, and disability insurance. We also offer wellness programs and employee assistance resources to support a healthy work-life balance.
Our dedicated employees are recognized for their commitment to our customers and for continuously improving our company.
Ustray is an Equal Opportunity Employer and does not discriminate based on age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We believe that our diverse workforce is essential for investing in our future, as awareness and acceptance of individual differences enhance inclusion and promote engagement.
Join our team and align yourself with an industry leader.
