Lead Infusion Scheduler
1 month ago
The Lead Infusion Scheduler is a key member of the North County Cancer Center team, responsible for overseeing the Infusion appointment scheduling process in Epic. This complex process involves managing patient appointments, ensuring staff is trained and coached, and developing and improving the scheduling process in the Infusion Center.
Key Responsibilities- Lead the Infusion scheduling process, ensuring efficient and effective patient care delivery
- Collaborate with the Infusion Center and North County Management team to establish standards and procedures
- Act as a liaison between Infusion Center, Cancer Clinic, pharmacy, lab, and front desk staff
- Lead quality assurance efforts and serve as a front-line customer service representative
- Perform a variety of clerical duties in support of patient services, including greeting patients, registration updates, insurance and authorization verification, and co-pay collection
- Four (4) years of previous related experience in a large, complex healthcare environment
- Expert knowledge of Epic/Cadence and experience with insurance and authorization
- Demonstrated knowledge of third-party payers, including federal, state, and private health plans
- Advanced knowledge of Infusion Scheduling/Oncology and highly proficient with MS Office
- Familiar with hospital patient access systems and demonstrated problem-solving ability
- Experience working in Oncology or any cancer-related clinic setting
- Previous call center experience
- Must be able to work various hours and locations based on business needs
- Employment is subject to a criminal background check and pre-employment physical
Annual Full Pay Range: $61,178 - $76,108 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $29.30 - $36.45
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