Vehicle Program Administration Coordinator

2 weeks ago


Auburn Hills, Michigan, United States Onward Technologies Inc. Full time
Position Overview:
The Vehicle Program Administration Coordinator serves as the primary point of contact between internal departments and clients.

This role is essential in balancing operational efficiency with exceptional service, guaranteeing a smooth experience for all participants in the vehicle program.


Key Responsibilities:
  • Manage customer service representatives tasked with handling program-related phone calls and email communications.
  • Supervise team assignments and daily activities.
  • Oversee all aspects of program administration, including order management systems, logistics coordination, vehicle order monitoring, and various specialized programs.
  • Recognize and implement opportunities for enhancing program efficiency.
  • Develop and execute enhancements to the program.
  • Collaborate with other departments to facilitate process and program modifications.
  • Conduct training and provide updates to staff and customer service agents regarding new program features and policy changes.
  • Act as the escalation point for resolving program-related issues.

Qualifications:
HYBRID ROLE. ON-SITE 1-2 DAYS A WEEK. INITIAL TRAINING WILL TAKE PLACE ON-SITE. A Bachelor's degree in a business-related field is required. A minimum of 4 years of experience in customer service within a high-volume call center environment is essential. Demonstrated leadership experience in a fast-paced setting is preferred. Candidates should possess strong organizational skills, decision-making abilities, and problem-solving capabilities. Excellent interpersonal and communication skills, both written and verbal, are necessary. Proficiency in Microsoft Office is required.

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