Senior Site Reliability Engineer

4 days ago

Dearborn, Michigan, United States Ford Motor Company Full time
About the Role

We are seeking a talented Site Reliability Engineer to play a key role in developing Bedrock, a comprehensive Internal Developer Platform (IDP) that includes CI/CD pipelines, managed infrastructure, observability, and a developer portal.

Key Responsibilities
  • Run a production environment by monitoring availability and taking a holistic view of system health.
  • Developing, improving, and operating the deployment and orchestration of a complex distributed system.
  • Improve reliability, quality, and time-to-market of our suite of software solutions.
  • Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
  • Provide primary operational and engineering Support for multiple large, distributed software applications.
  • Identify and reduce or eliminate toil via automation to maximize the time spent on engineering and innovation.
  • Collaborating with development teams to design, build, and operate scalable and resilient software systems.
  • Automating build, deployment, monitoring, and incident response processes.
  • Performing root cause analysis of production incidents and implementing preventive measures.
  • Conducting performance analysis and optimization of the system.
  • Ensuring compliance with security and regulatory standards.
  • Implementing and maintaining disaster recovery processes.
  • Providing technical guidance and mentorship to other team members.
  • Participating in an on-call rotation for incident response and support.
Requirements
  • Bachelor's degree in Computer Science, Computer Software or other related or foreign equivalency degree or combination of education and experience.
  • 5 Years experience in software engineering, preferably in Java, Golang or Kotlin.
  • 2 Years experience with cloud-based infrastructure, preferably GCP.
  • 2 Years experience with Kubernetes.
  • 4 Years of experience with observability and monitoring tools such as Dynatrace, New Relic, ELK, Splunk, Prometheus, DataDog or similar.
Preferred Qualifications
  • Master's degree in Computer Science, Computer Software or other related or foreign equivalency degree.
  • Understanding of gRPC & RESTful APIs, and microservices platform.
  • Strong experience with product & development teams to establish error budgets by identifying the right SLOs (Service level objective), SLIs (Service level indicators), KPIs (Key performance indicators) and effectively drive the use of the budget to ensure maximum domain availability/uptime.
  • Regularly review key site technical metrics such as transactions errors, logging, response times, caching strategies, conversion/bounce rates, capacity & resource utilization.
  • Proactively identify stability risks & work with engineering leadership to establish appropriate mitigation plans.
  • Maintain knowledge repository that includes Standard operating procedure, Release checklists, Runbooks for incident recovery.
  • Experience in solving complex architecture/design & business problems, work to simplify, optimize, remove bottlenecks, etc.
  • Architect, design & develop automation to reduce toil, improve recoverability, availability, latency & scalability of supported applications with understanding of MTTD (Mean Time to Detection) & MTTR (Mean Time to Resolution).

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