Customer Service Representative

3 weeks ago


FuquayVarina, United States Dawsons Electric Full time
Job Overview

Dawson's Electric is seeking a highly organized and efficient Customer Service Representative to join our team. As the initial point of contact, you will be responsible for answering all incoming calls, providing exceptional customer service, and guiding customers to the best service solution for their home.

Key Responsibilities

  • Answer all incoming calls and provide a sense of calm and empathy to customers
  • Use a company-prepared script to answer customer questions and guide them to the best service solution
  • Conduct service-related follow-up calls to check in on past customers and assess their current needs
  • Take detailed notes from customer calls and enter them into our system
  • Contribute to our company's culture by being upbeat and hard-working

Requirements

  • High School Diploma/GED is required
  • Self-starter, reliable, flexibility with hours
  • High level of accuracy and efficiency
  • Exceptional verbal and written communication skills
  • Courteous, professional manner, strong customer service skills
  • Computer literacy and strong typing skills
  • Excellent interpersonal communication skills on a professional and technical level
  • Able to work both independently and as part of a team
  • Excellent multitasking and follow-up skills, with high attention to detail

What We Offer

  • Competitive Pay - Starting at $18/hr
  • Health Insurance
  • 401K and ancillary benefits
  • Opportunity for growth and continued training
  • Flexible schedule
  • Paid holidays and vacation


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