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Customer Service Representative

2 months ago

Irvine, California, United States Moen Incorporated Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Care Associate to join our team at Moen Incorporated. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat, providing timely and accurate solutions to their issues.
  • Resolve customer complaints and concerns in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex customer issues and provide a seamless customer experience.
  • Stay up-to-date on product knowledge and features to effectively communicate with customers and provide solutions to their needs.
  • Meet or exceed customer satisfaction targets and quality metrics.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum 2 years of experience in a customer-facing role, preferably in a call center or customer service environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Why Join Our Team:

Moen Incorporated is a leading manufacturer of plumbing products, committed to delivering exceptional customer experiences and building long-term relationships with our customers. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals, who share a passion for customer service and a commitment to excellence.