Patient Experience Liaison

2 weeks ago


Urbandale, Iowa, United States The Iowa Clinic Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Patient Experience Representative in Urology at The Iowa Clinic.

Key Responsibilities
  • Represent the Urbandale clinic by providing advanced level patient services, including registration and clinical scheduling, and serving as a direct contact and resource to patients.
  • Manage the flow of clinical scheduling, registration, patient materials, and communicate delays or changes.
  • Strive to create a positive and personalized experience for each patient interaction.
  • Collaborate with registration, scheduling, and clinical staff to ensure seamless patient care.
Requirements
  • High School diploma or equivalent required.
  • Medical office experience highly preferred.
  • Strong communication and interpersonal skills.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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