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Medical Office Coordinator
2 months ago
Advanced Dermatology is seeking a highly skilled Medical Receptionist to provide exceptional patient care and administrative support in our Fordham - Bronx location.
Key Responsibilities:
- Patient Interaction
- Welcome patients over the phone and in person, addressing inquiries and referring questions to other staff members as needed.
- Ensure a positive patient experience by providing clear and concise information about appointments, procedures, and billing.
- Scheduling and Coordination
- Efficiently schedule appointments for physicians and physician assistants to optimize patient satisfaction and provider time.
- Confirm appointments prior to the date of service and verify insurance coverage.
- Administrative Support
- Assist patients with copayments, billing questions, and other administrative tasks.
- Retrieve patient files, verify information, and update records as needed.
- Confidentiality and Compliance
- Maintain the confidentiality of patient medical, personal, and financial information.
- Ensure compliance with all relevant laws and regulations regarding patient data protection.
- Office Operations
- Maintain a clean and organized reception area, ensuring a welcoming environment for patients.
- Participate in emergency situations, summoning assistance as needed.
Requirements:
- High school diploma or equivalent; some college preferred.
- 1+ year of experience working as a medical receptionist (dermatology experience strongly preferred).
- Knowledge of medical terminology and excellent communication skills.
- Exceptional customer service skills and a friendly, compassionate disposition.
- Ability to work independently or as part of a team and maintain effective systems for timely patient flow.
- Dedication to maintaining confidentiality of all patient records.
