Property Manager II

3 weeks ago

Richmond, Virginia, United States Westminster Management Full time
Job Summary:

As a Property Manager II at Westminster Management, you will be responsible for ensuring the efficient day-to-day operations of our properties. This includes preparing and filing leases, promoting the property, and retaining current tenants. If you have a strong background in property management and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Manage properties in the most efficient and profitable manner possible, given existing marketing conditions, and create the greatest possible satisfaction and well-being of all individuals associated with the property, both employees and residents, consistent with the goals and objectives of the company and owner.
  • Achieve the highest possible net operating income through the implementation of effective cost control, revenue maximization, and delinquency management programs.
  • Develop yearly operating budgets and sales/marketing plans, accurately prepare and convey all operational and financial data in a timely manner with the assistance of other members of the staff, and work with owners to identify property goals and objectives.
  • Analyze monthly performance and budget projections and compare to annual management plan and budget; adjust strategies accordingly.
  • Create and monitor commercial budgets, CAM charges, and rent escalation based on leases.
  • Monitor the percentage rent for commercial tenants.
  • Analyze and oversee commercial tenant build-outs.
  • Ensure compliance with tenant leases, regulatory items, and management contracts.
  • Oversee collection of rent, payment of expenses, and compliance with lease terms.
  • Competitively bid and oversee operational and commercial tenant improvement contracts and services.
  • Provide service to commercial tenants by serving as a key point of contact for information, cleaning, maintenance, and repair needs if applicable.
  • Maintain high customer service standards, work with staff to promptly respond to resident requests, and work with residents and staff to minimize and resolve resident problems and complaints.
  • Clearly and effectively communicate with residents, other employees, vendors, supervisors, and owners in written and verbal form.
  • Develop, write, and implement a sales and marketing plan that effectively maximizes rental income and results in high occupancy and competitive pricing through the leasing staff and personal efforts.
  • Implement or direct implementation of all policies and procedures as outlined in the company policies and procedures manual, ensure compliance by employees supervised as necessary.
  • Ensure that all physical aspects of the property are at all times fully functional and in an attractive condition, and that all vacant units are kept ready for occupancy.
  • Inspect grounds, building, and apartment units on a regular basis, consistent with the goals and objectives of the property owner.
  • Identify and implement creative programs to increase the property's value and improve services to residents.
  • Understand, analyze, and evaluate monthly financial statements and write the property owner's report in a clear, concise form.
  • Adhere to the company's safety programs, policies, and procedures, promote safe work practices among on-site staff consistent with policies in the WMM Safety Manual.
  • Ensure all required weekly, monthly, and quarterly reports are completed accurately and in a timely manner.
  • Understand the computer functions and management software package and ensure all required staff is properly trained to perform their computer duties, operate the computer as required.
  • Train and motivate staff to lease apartments by showing the models and/or available units and aggressively sell the products and services of the property to which they are assigned.
  • Be able, as necessary, to deliver resident gifts, inspect units on a move-in day to ensure units are ready, and assist with planning and hosting of resident functions.
  • Manage the property lease renewal program, maximize resident renewals, and it is a goal of the Property Manager to have no month-to-month residents.
  • Maintain thorough product knowledge of own property and that of major competition through site visits and tours as well as telephone surveys, prepare marketing data reports as required.
  • As necessary, prepare all lease-related paperwork in an accurate and timely manner, be able to explain all lease documents to new and existing residents, ensure all documents are completed prior to resident move-in.
  • Follow established policy and procedures in the qualification, screening, and acceptance of applicants for residency.
  • Identify and analyze problems and potential problems, develop and implement decisions that help the property achieve the owner's objectives and that are consistent with management company's policies and procedures.
  • Plan and organize present and forecast workloads.
  • Effectively disseminate all information and instructions necessary for others, including supervisors, peers, and subordinates to do their work, advise employees on a regular basis how they are performing their specific job.
  • Be observant for any problem that could be a hazard or potentially dangerous situation for residents, staff, guests, and the public, including condition of pool gates, fencing, lighting, trip hazards, etc.
  • Attend to routine operational issues including policies, procedures, insurance, safety, and legal issues.
  • This individual has authority to authorize, purchase, and approve invoices within the corporate guidelines.
  • Stay abreast of real estate-related industry standards, legislation impacting department and industry practices, policies, and procedures.
  • Must be available 24/7 to take emergency calls.

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