Customer Experience Associate

2 weeks ago


Austin, Texas, United States Dow Janes Full time
About Us

Dow Janes is a mission-driven company founded by women, dedicated to empowering women+ through financial education and community support.

Job Description

We are seeking an experienced Customer Experience Associate to join our team, responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Provide top-notch customer support through various communication channels, ensuring timely and effective issue resolution.
  • Collaborate with internal teams to resolve complex customer issues and implement process improvements.
  • Develop and maintain strong relationships with customers, fostering a sense of community and trust.
  • Utilize data and analytics to inform customer engagement strategies and drive business outcomes.
  • Stay up-to-date with industry trends and best practices to continuously improve customer experience.
Requirements
  • 3+ years of customer experience/service/support experience.
  • Strong written and verbal communication skills, with the ability to articulate complex ideas.
  • Excellent problem-solving and analytical skills, with a focus on customer-centric solutions.
  • Ability to work in a fast-paced environment, with a strong attention to detail and organizational skills.
  • Proficiency in Google Workspace, HubSpot, Zoom, and Slack.
What We Offer
  • Competitive compensation package, including salary, health insurance reimbursement, and 401K.
  • Opportunity to work with a dynamic and growing company, with a focus on customer experience and community building.
  • Flexible work arrangements, with the option to work remotely.
Why Join Us?

At Dow Janes, we believe that good things happen when women+ have money. We're passionate about empowering women+ through financial education and community support, and we're looking for like-minded individuals to join our team.

If you're a customer experience enthusiast with a passion for empowering women+, we encourage you to apply for this exciting opportunity.



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