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Service Desk Operations Specialist

2 months ago

Monterey, California, United States Booz Allen Hamilton Full time
Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at Booz Allen Hamilton. As a Service Desk Analyst, you will play a critical role in providing technical support to our clients and resolving complex issues in a fast-paced data-driven environment.

Key Responsibilities
  • Provide technical support to clients via phone, email, or in-person, resolving issues related to applications or provided services.
  • Document issues in Jira and collaborate with the Operations team for issue resolution.
  • Work with developers and the service engineering team to troubleshoot issues, collaborate with clients on issue resolution, and provide updates.
  • Develop SOPs and troubleshooting guides, analyze issues, and proactively notify customers about upcoming maintenance or service issues.
Requirements
  • 2+ years of experience in Help Desk or Service Desk operations.
  • Experience with Data Systems, Data Services, and.NET applications.
  • Experience using DevOps tools such as Jira.
  • Knowledge of the Software Development Life Cycle and Test Methodologies.
  • Ability to analyze requirements and formulate an issue.
  • Ability to research, be creative, and problem solve.
  • Ability to work independently and as part of a team.
  • Secret clearance.
  • Bachelor's degree in an IT, CS, or Data Science field.
Preferred Qualifications
  • Experience with programming languages such as.NET, Python, or R.
  • Experience developing web-based support documentation.
  • Experience executing the automation process.
  • Knowledge of data and data-driven analytical applications.
  • Possession of excellent analytical and logical reporting skills.
  • Possession of excellent communication and collaboration skills.
Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.