Customer Service Representative

2 weeks ago


Philadelphia, Pennsylvania, United States Gen3 Electric & HVAC Full time
About GEN3 Electric & HVAC

GEN3 Electric & HVAC is a family-owned business with a diverse team of 80 employees living throughout Philadelphia. We pride ourselves on being an inclusive company with members of the LGBTQ+, Black, API, and Latinx communities.

Job Summary

We are seeking a Customer Service Representative to join our Call Center team. As a CSR, you will promote customer satisfaction by converting incoming customer calls and communication into booked service appointments.

Key Responsibilities
  • Learn and use a call script to sound professional and authentic when speaking with customers
  • Complete outbound calls to collect payments, verify customer satisfaction, book maintenance appointments, and more
  • Participate in training to grow and develop as a professional
  • Maintain and update our customer database with complete and accurate information
  • Maintain communication with dispatch and your manager
Requirements
  • Inbound and Outbound Call Center experience preferred
  • Computer proficiency with solid typing skills
  • Ability to work in an office setting full time
  • Local to the Philadelphia area
What We Offer

We offer market-rate pay, with our CSR reps paid $16 to $20 to start based on experience, plus full medical, dental, 401k, PTO, and more. We pay 100% of the policy premium for employee medical and dental. Performance pay and SPIFFs are also available.

If you want to be part of a company where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company, we encourage you to apply.



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