Technology Support Specialist

2 days ago


Round Lake Beach, Illinois, United States Round Lake Area Schools District 116 Full time
Job Summary

We are seeking a highly skilled Technology Support Specialist to join our team at Round Lake Area Schools District 116. The successful candidate will be responsible for managing and coordinating technology refresh schedules, maintaining up-to-date knowledge of devices, and providing technical support to staff and students.

Key Responsibilities
  • Maintain a minimum of ten technology refresh cycles, including staff laptops, staff iPads, student iPads, and classroom technology.
  • Align and define staff, student, and classroom technology standards with end-user needs.
  • Ensure hardware inventory complies with ISBE Inventory requirements and district policies and procedures.
  • Perform annual technology refresh with fidelity, accuracy, and efficiency.
  • Respond to incidents for support and elevate complex problems to Manager and/or vendors as necessary.
  • Provide a variety of support services to IT Department staff.
  • Assist in projects and implementations.
  • Identify potential issues, needs, or gaps in current designs and implementations and provide recommendations.
  • Maintain an up-to-date understanding of industry best practices.
  • Work with IT Manager to develop processes and procedures.
Requirements
  • Minimum of three years of experience in a Technology Support role or related.
  • Experience supporting information technology and end users in an enterprise environment.
  • Distributed device management experience preferred.
  • College training in computer science, information systems, business, or a closely related field may be substituted for experience.
  • Current Illinois Motor Vehicle Class D Operator License may be required.
  • IT certifications may be required.


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