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Customer Service Representative

2 months ago

San Antonio, Texas, United States Think Tell Junction Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Think Tell Junction. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Handle incoming customer inquiries via phone, email, and in-person visits at the office.
  • Provide information about our products and services to customers.
  • Resolve customer issues efficiently and escalate complex cases to the appropriate department when necessary.
  • Maintain accurate customer records and update the company's database with relevant information.
  • Follow up with customers to ensure their concerns are fully addressed and satisfaction is met.
  • Collaborate with other departments to ensure seamless customer service delivery.

Requirements:

  • High school diploma or equivalent (some college education is a plus).
  • Proven experience in a customer service role, preferably in an office environment.
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities and a customer-first mindset.
  • Ability to work on-site in San Antonio, TX (remote work is not available).
  • Proficiency with computer systems, including Microsoft Office and customer service software.
  • Ability to multitask, stay organized, and work efficiently in a fast-paced environment.

Benefits:

  • Competitive salary ranging from $3,650 to $4,250 per month.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Career development and training opportunities.
  • Friendly and collaborative office environment.

At Think Tell Junction, we value strong connections and exceptional customer service. If you're a motivated and customer-focused individual looking for a rewarding in-office role, we encourage you to apply today.