Field Service Technician

2 weeks ago

Lathrop, California, United States Raymond West Full time
Job Title: Field Service Technician

Raymond West is seeking a highly skilled and experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for troubleshooting and repairing electrical equipment, maintaining good communication and working relationships with customers, peers, and management, and representing and selling the entire company.

Key Responsibilities:
  • Repair all types of equipment that Raymond West sells and services.
  • Maintain a profitable billing level.
  • Communicate with assigned Field Supervisor.
  • Complete all paperwork transactions in a timely, neat, accurate, and orderly fashion.
  • Communicate all options to customers before proceeding with work.
  • Have the necessary tools to perform repair and scheduled service work.
  • Complete jobs within quoted time limits when applicable.
  • Maintain a clean and orderly (inside and outside) vehicle.
  • Maintain an accurate assigned parts inventory, if applicable.
  • Maintain good working knowledge of customers and equipment in assigned areas.
  • Maintain an acceptable driving record as established by the company's insurance carrier.
  • Account for 100% of available time during working hours.
  • Must follow safety procedures and use good judgment in regard to safety.
  • Must be willing to work out of town as necessary.
  • Establish a positive rapport with customers.
  • Perform other specific duties and projects as assigned by the Service Supervisors or Managers.
Requirements:
  • Excellent written and verbal communication skills.
  • Ability to read, write, and speak English fluently.
  • Excellent Organizational Time Management skills.
  • Proficient in Microsoft Office Suite and similar software.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to speak effectively before groups of customers or employees of an organization.
  • Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
  • Ability to deal with customers on a face-to-face basis.
  • Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines.
  • Ability to write routine reports and correspondence.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Must possess a valid driver's license with no more than the allowable level of points on record, if applicable.
  • Maintain personally owned tools according to approved minimum tool list.
  • Maintain additional tools as required by duties and certification level.
  • Must have working knowledge of hydraulic systems.
  • Must have mechanical abilities.
  • Must maintain a clean, neat, and professional appearance.
Education and Experience:
  • Minimum Education and Experience:
    • High school diploma, general education degree (GED) or equivalent.
    • Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.
Travel Requirements:
  • This position will be based in the field and require daily travel within assigned territories.
  • Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses.
  • Must be able to be insured by Raymond West.
Physical Requirements:
  • Position is non-sedentary.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The employee is regularly exposed to moving mechanical parts.
  • Position will be required to go onto job sites to perform duties where construction is underway.
  • The employee must frequently lift and/or move up to 50 pounds.
  • The position will require employee to use hands to finger, handle, or feel and reach with hands and arms.
  • Position requires the employee to climb/balance/stoop/kneel/crouch and crawl.
  • The employee is frequently exposed to outside weather conditions and risk of electrical shock.
  • The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
  • The noise level in the work environment is sometimes loud.

Raymond West offers a competitive hourly range of $22.90 - $54.94. Qualified candidates must be able to pass a pre-employment physical and drug screen. We provide medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay, and a great team to work with. Check us out at www.raymondwest.com. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug-free company.

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