Entertainment Operations Manager

2 weeks ago


MA United States Level99 Full time
Job Overview

Level99 is seeking an experienced Entertainment Operations Manager to join our team at our new location in Providence, Rhode Island. As the face of our entertainment operations, you will be responsible for delivering a positive, authentic, and inspiring environment for both guests and team members.

Key Responsibilities
  • Lead the entertainment team in delivering exceptional guest experiences, ensuring high-quality entertainment operations and maintaining a clean and safe environment.
  • Develop and implement strategies to drive revenue growth, improve operational efficiency, and enhance the overall guest experience.
  • Collaborate with the Venue General Manager to achieve business objectives, including sales forecasting, scheduling, and inventory management.
  • Manage entertainment labor and controllable costs, ensuring they stay within company guidelines.
  • Ensure compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies.
  • Lead all entertainment-focused change management activities, ensuring effective communication of new product, service, and operational information.
Requirements
  • Minimum 2 years' experience working as a manager of people in a high-volume entertainment and/or food & beverage business.
  • Relevant Education: B.S. in Hospitality Management, or other related degree.
  • CPR/AED/First Aid Certified.
  • Ability to work well under pressure in a fast-paced, ever-changing work environment.
  • Excellent verbal and written communication skills.
  • Highly organized with strong attention to detail.
  • High integrity and professionalism.
About Level99

At Level99, we're a first-of-its-kind destination for challenge-based entertainment, craft drinks, and scratch kitchen. Our 48,000 square foot venue offers a physical open-world game environment where groups of 2-6 guests can compete and collaborate in over 40 uniquely themed challenge rooms. We're seeking fun, smart, detailed, and customer-oriented team members who are committed to bringing this concept to life in Providence, Rhode Island.



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