Restaurant Operations Manager

19 hours ago

Plano, Texas, United States Raising Cane's Full time

About Raising Cane's

Raising Cane's is a fast-growing restaurant company that serves high-quality chicken finger meals. Our team is dedicated to providing exceptional customer service and creating a unique company culture.

Your Role at Raising Cane's

The Restaurant Excellence Manager is a key position that plays a crucial role in the success of our company. This role is responsible for testing, piloting, and quality assurance of new program implementations and updates to existing programs.

Key Responsibilities

  • Ensure documentation is completed before program rollouts to restaurants and aligns program execution timing with critical stakeholders.
  • Collaborate with all departments to develop readiness and field capacity documentation.
  • Act as a liaison for field operations to ensure all RSO-to-Restaurant programs are successfully implemented and executed.
  • Develop relationships with operators to foster two-way communication and create an environment where operators provide honest and actionable feedback.
  • Utilize all company communication channels and mediums effectively to ensure all team members receive critical information and direction in a timely and comprehensive manner.
  • Serve as a collaborative repository for all programs, preventing surprise initiatives.
  • Stay current with trends across multiple industries with respect to project management, resource capacity, and field-testing protocols.
  • Maintain operational competency by staying connected to the day-to-day activities of our restaurant operators.
  • Collaborate with the Training team to support corporate learning objectives associated with program implementation that impacts restaurant operations.
  • Provide ongoing coaching and consultation with multi-unit and restaurant-level operators to enhance their readiness for change and growth.

Requirements for Success

  • For external hires: Minimum of 12 months of multi-unit management with a proven record of success, preferably in the fast food or casual dining industry.
  • For internal promotions: Minimum of 12 months as a Restaurant Leader/Restaurant Partner with Raising Cane's and must be in good company standing with a proven record of performance.
  • Experience in an organization with specific career progression.
  • Knowledge of the QSR/Fast Casual industry and the necessary business acumen for running a complete business unit (Risk, Training, Facilities, etc.).
  • Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing.
  • Self-driven, flexible, and highly energetic with strong written and verbal communication skills.
  • Able to work effectively and efficiently both independently and collaboratively.
  • Proficient in Microsoft Office suite: Excel, PowerPoint, Outlook, and Word.
  • Strong problem-solving, critical thinking, time management, and analytical skills.
  • Bachelor's degree or equivalent.

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