Telecommunications Network Specialist

3 days ago


Springfield, Illinois, United States SGA Full time
Job Overview

SGA, a technology and resource solutions provider, is seeking an experienced Telecommunications Network Specialist to join our team in Springfield, IL. This contract assignment offers a unique opportunity to work with a premier healthcare client and contribute to the development of cutting-edge telecommunications systems.

About SGA

As a women-owned business, SGA is driven to stand out in the industry. Our mission is to solve big IT problems with a more personal, boutique approach. With a diverse team built on core values such as customer service, employee development, and quality and integrity, we strive to provide exceptional experiences for our clients and consultants alike.

Estimated Salary Range: $80,000 - $110,000 per year

This compensation package is based on industry standards and takes into account the location, job requirements, and level of experience expected for this role.

Key Responsibilities:
  • Design, develop, test, and train AVAYA communications software and hardware
  • Perform routine Moves, Adds, and Changes to the AVAYA telecommunication system and system adjuncts
  • Work with users to define needs or provide training in proper use of equipment and services
  • Assist in the implementation, training, and testing of communications projects
  • Collaborate with vendor support groups to ensure timely and appropriate resolution to system issues
Required Skills and Qualifications:
  • Bachelor's degree in a computer-related field or equivalent experience in the telecommunications industry
  • Knowledge of AVAYA communication manager, AVAYA Modular Messaging, AVAYA Call Center software, Ecas call accounting, Trunking from a LEC T1, POTS, loop start, ground start Trunking, Data Networking basics, and structured cabling principles
  • Demonstrated problem-solving skills, ability to exercise sound judgment, and initiative in stressful situations
  • Effective communication and diplomacy skills to manage competing priorities and collaborate with various stakeholders
Benefits:

As an SGA consultant, you'll enjoy a competitive salary range, opportunities for professional growth and development, and a supportive work environment that fosters customer service, employee development, and quality and integrity. We're committed to providing equal opportunities and reasonable accommodations for individuals with disabilities.



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