Claim Representative Trainee
4 weeks ago
About the Opportunity
This is an entry-level position that requires satisfactory completion of required training to advance to Claim Representative Auto Express position. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity.
Key Responsibilities
- Participates in on-going training sessions for the Auto Express business.
- Works closely with Unit Manager or mentor to promptly resolve assigned claims.
- Effectively works in an office environment, throughout the day, using a computer, dual monitors, and multiple programs to assist customers while also balancing incoming/outgoing calls and texts.
- Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follows-through and meeting commitments to achieve optimal outcome on every file.
- Takes accountability for assigned claims while also working effectively in a team environment to achieve the needs of our customers and the business.
- Reviews and analyzes low complexity coverage and applies policy conditions, provisions, exclusions and endorsements for Auto Damage only claims in multiple state jurisdictions.
- Investigates each claim to obtain relevant facts necessary to determine coverage, causation/damages, confirm liability (0% or 100%) and exposure with respect to the various coverages provided through prompt contact with appropriate parties (e.g., policyholders, claimants, witnesses, agents, etc.).
- Recognizes and requests appropriate inspection type based on the details of the loss and coordinate the appraisal process.
- Establishes timely and maintains appropriate claim and expense reserves.
- Determines settlement amounts based upon appraisal estimate and application of applicable limits and deductibles.
Requirements
- Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience.
- Ability to work in high volume, fast paced environment managing multiple priorities while facing ambiguity.
- Able to review information from multiple sources and use analytical thinking and problem-solving skills to accurately achieve optimal claim outcomes and determine appropriate next steps.
- Ability to own and managed all assigned tasks.
- Provide excellent customer experience by communicating effectively, verbally and written.
- Able to work independently and in a team environment.
- Strong attention to detail.
What We Offer
- Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Equal Opportunity Employer
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.
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