Vice President, Insurance and Claims Management

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today

The Spirit of the Position:

The Vice President, Insurance and Claims Management, drives the company’s strategy for managing our Insurance and claims practices to minimize physical and financial risk. As an international organization with expanding and diverse lines of business, it is important to ensure our insurance program meets the needs of our current business practices, and to work with insurance partners to support our growth in the most cost-efficient way possible. As a key influencer within the organization, the Vice President of Claims and Insurance, along with our operations and human resources teams, will be accountable for practices that minimize the company’s risk. S/he navigates organizational reality to ensure that, as a people-first company, keeping employees, customers and clients safe is everyone’s top priority.

Principal Job Duties:

Insurance

• Responsible for the analysis, design, procurement and management of our corporate insurance programs.
• Act as the primary point of contact related to all insurance programs on a day-to-day basis, including tracking performance, optimizing claims outcomes, and handle complex issues as appropriate.
• Work closely with internal stakeholders to ensure exposures are being identified and eliminated/minimized on an ongoing basis.
• Management of insurance programs and focus on strategic analysis and emerging risks across all areas of the organization, including operational, financial, regulatory, and reputational risks.
• Monitor key risk indicators (KRIs) and metrics to measure risk exposure, identify emerging risks, inform decision-making and work with teams throughout organization to improve performance.
• Collaborate with senior leadership, including C-suite and other executives, to define risk management goals and priorities.
• Develop and implement risk management strategies, policies, and procedures aligned with business objectives, compliance with regulatory requirements, and industry best practices.
• Lead and mentor a team of insurance and claims professionals, providing guidance, coaching, and support to drive performance and professional growth.
• Evaluate the effectiveness of risk management processes and controls.
• Implement risk transfer strategies, including but not limited to, contract controls.
• Ensure the company has compliant Safety Health and Environmental policies and procedures and enhance as needed to minimize risk. Lead the development and implementation of a strategy to deliver required/mandatory training to ensure compliance with federal, state and local laws.
• Create and implement processes for compliance with all state and federal laws in regions by updating forms, policies and procedures.
• Collaborate with the company’s DOT administrator/manager, Operational Audit and Operational Safety management teams to implement best practices relative to risk management.

Claims Management

• Act as the primary insurance point of contact on a day-to-day basis and handle complex issues as appropriate.
• Manage third party administrators of personal injury, workers compensation and property damage claims to close out existing open claims and to reduce reserves to lowest possible level.
• Lead the implementation and use of KPIs and other analytics to track and trend risk, as well as implement improved practices.
• Evaluate current practices for processing/administering claims, and innovate, strategize and implement practices for ongoing, continuous improvement to reduce frequency of incidents, issues and claims.
• File claims for EPLI as requested by legal team.
• Contract Review per request of client/legal.
• Provide insurance estimates for new/expanded areas of business.
• Oversee monthly insurance reserves for GL, GKL, WC, and Auto.
• Manage relationship with insurance brokers to stay abreast of market trends and implement risk management strategies across all insurance programs.
• Oversee TPA team and request changes as needed.
• Liaise between LAZ operational staff and broker/carrier/third-party administrator on general liability and auto coverage and claim issues as needed.
• Work closely with the Legal, Finance, Development, and Operations in development and/or review of revised language of various contracts, update insurance costs and maintain a clear understanding of the relevance of those provisions.
• Report to Partners and senior leadership on issues related to insurance renewals, coverage changes, risk and claims, as necessary.
• Participate in due diligence for M&A as requested.
• Provide timely and appropriate legal advice on issues involving coverage analysis under LAZ’s insurance policies.
• Provide annual insurance budget and business plan, along with tracking project insurance costs.
• Manage claims processing team and establish improvements.
• Actively participate with local, state, and national agencies and resources to stay abreast of the latest technologies processes and regulations.

Requirements:

Travel

• Based on business needs but anticipate up to 15%.

Education

• Bachelor's degree required.
• Master’s degree in occupational safety, operational risk or MBA preferred.

Experience

• Experience with Corporate insurance programs in commercial insurance procurement, underwriting, or corporate risk management, preferably within a team supporting a large, national organization.
• Corporate insurance and claims management experience with GL, Auto, GKL, Property, and Worker Compensation claims and coverages within a large national organization.
• Managing procurement of insurance programs across a large national organization.
• Strong knowledge of insurance carriers, brokerage resources and vendors support partners on a national or global basis.
• Risk management and mitigation experience preferred.

Skills

• Ability to navigate the political reality of an organization.
• Change management savvy and ability to drive strategies that change employee behavior/culture.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to encourage open expression of ideas and opinions.
• Ability to influence results in a multi-site, multi-state environment.
• Excellent interpersonal skills.
• Ability to effectively manage up.
• Ability to document policies, procedures and standard business practices.
• Demonstrates a sense of urgency and timeliness.
• Ability to use Excel (and other tools) to create/develop reports.
• Knowledge of Word, Power Point and General Microsoft Office Applications.

Physical Demands:

• Ability to lift, push and pull at least 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.