Grocery Retail Specialist

5 days ago


High Point North Carolina, United States Lowes Foods Full time
Overview

You will be part of a dynamic team that supports Lowes Foods To Go, our online ordering program that guests rave about. As a Personal Shopper, you will be responsible for efficiently picking orders for your guests and building relationships with them to understand their needs and preferences. This role will give you hands-on experience in eCommerce, logistics, information technology, customer service, and grocery retail. You will also support creative marketing and outreach programs to achieve eCommerce goals for your store. The ideal candidate is naturally outgoing and energetic, with excellent communication skills.

Responsibilities
  1. Pick guests' orders based on operational guidelines and best practices.
  2. Interact with guests in a genuine, fun, and interactive manner.
  3. Work efficiently and purposefully when picking, staging, and carrying out orders.
  4. Properly greet and review orders with guests.
  5. Effectively and safely handle, bagging, and loading of orders.
  6. Record any variances on guest pick list.
  7. Maintain appropriate records applicable to position and LFTG and transmit data as scheduled.
  8. Perform basic maintenance on hardware and software.
  9. Maintain LFTG station including all equipment.
  10. Communicate any service issues with support resources and store management.
  11. Conduct in-store promotion of program.
  12. Periodically assist and/or conduct marketing within the community.
  13. Provide in-store guest service as needed.
  14. Maintain a professional appearance and attitude at all times.
  15. All other duties assigned by management.
Qualifications
  1. Friendly, energetic, genuine, and outgoing personality.
  2. Strong people skills with the ability to communicate clearly, professionally, and concisely.
  3. Ability to work well with others, especially those with differing personalities and viewpoints.
  4. Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
  5. Ability to read and understand information and take direction.
  6. Ability to walk, bend, kneel and stand for extended periods of time.
  7. Ability to effectively communicate with, and take direction from supervision.
  8. Ability to work well with (or learn how work well with) computers, handheld Android/iOS devices and Basic Microsoft Office skills.
  9. Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of our Guest Service team.


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