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Client Relations Specialist

2 months ago


Elgin, Illinois, United States Hopkins Ford Full time
Job Overview

Position Summary: As a Customer Service Representative, you will play a crucial role in assisting customers through various communication channels, including phone calls, text messages, online chats, and emails. Your position will often serve as the initial contact for prospective clients, where you will welcome visitors and address inquiries at the front desk.

Compensation and Benefits:

  • Attractive Salary
  • Comprehensive Training and Mentorship Program
  • Health Benefits including Medical, Dental, and Vision
  • Retirement Savings Plan (401(k))
  • Basic Life Insurance Coverage
  • Employee Discounts on Products and Services
  • Flexible Work Schedules
  • Focus on Work-Life Balance

Key Responsibilities:

  • Professionally greet and assist customers both in-person and over the phone
  • Manage payment processing, invoicing, and various office tasks
  • Provide essential information to callers with general questions
  • Address customer complaints with professionalism and composure
  • Offer administrative support including mailing, scanning, faxing, and copying
  • Ensure the availability of office supplies for the location

Qualifications:

  • Strong communication and organizational abilities
  • Proficiency in Microsoft Office Suite
  • Capability to interact effectively with customers, vendors, and team members while managing multiple responsibilities
  • Willingness to undergo a drug screening and background investigation

Company Overview: Hopkins Ford is dedicated to providing a comprehensive automotive experience, featuring a wide selection of new and Certified Pre-Owned vehicles, financing options, and expert auto service and repairs. Our commitment is to be the go-to destination for all automotive needs.

We are an equal opportunity employer committed to fostering diversity and inclusion in the workplace. Discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic are strictly prohibited.