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Bilingual Delivery Specialist
2 months ago
Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customers residence. Has thorough knowledge of the rental (lease) agreements, merchandise and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Maintains a constant level of communication with customers, co-workers, and management.
Benefits:
We also offer an employee purchase program for the products we offer. For full time employees, we offer paid vacation, 6 paid Holidays.
This is a family business with a hands on owner. We want you to make those plays your kids are in, or annual family events.
Essential Duties:
- Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
- Responsible for making deliveries, service calls, retrievals, and relocations in a timely and professional manner.
- Responsible for safeguarding all monies collected while in the field.
- Responsible for the proper care and movement of all merchandise in transport.
- Maintain rented or leased units by making minor repairs to inventory, as well as sterilization and product respect.
- Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered.
- Answers phone in a pleasant and professional manner.
- Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
- Carefully check rental (lease) returns and promptly refurbish to like new condition.
- Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
- Handles customer service issues in a professional manner.
Other Duties:
- Responsible for cleanliness of the backroom and the assigned company vehicle.
- Responsible for helping receive new merchandise.
- Take customer order forms for the customers.
- Verify customer order forms.
- Commit to achieving customer and revenue growth.
- Assist in store cleaning.
- Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals.
Requirements:
- High school diploma, GED, or equivalent work experience.
- Must have a valid drivers license and a good driving record.
- Must complete the training program and have one year of experience in a job requiring customer contact.
- Must be able to lift and carry loads up to seventy-five (75) pounds.
Required Skills:
- A high degree of precision, accuracy, coordination, and knowledge of operational procedures.
- Ability to understand oral and written instructions.
- Ability to read, write and perform arithmetic functions quickly and accurately.
- Ability to reason and make independent decisions.
- Ability to manage situations with customers and associates.
- After training, working knowledge of all products in the inventory.
Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required.
- Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
- Required to use a hand truck to move merchandise.
Relationships:
Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.
