Navigator RN

13 hours ago

Houston, Texas, United States CommonSpirit Health Full time
Job Title: Navigator RN

Baylor St. Lukes Medical Center is a leading healthcare provider that has made significant contributions to research and clinical excellence. Our teams efforts have led to the creation of research programs and initiatives to develop advanced treatments. In our commitment to advancing standards in healthcare, our new McNair Campus is designed around the human experience, modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians.

Responsibilities:
  • Support the education of patients and families about their disease, assist in coordinating care, advocate for and access support services, and identify and resolve barriers to optimal care.
  • Develop an effective relationship with patients and healthcare team members to ensure a patient-centered care experience throughout the treatment process.
  • Coordinate information for patients, significant others, and providers to assist in decision-making processes, and serve as a liaison between treatment programs and referring physicians.
  • Identify quality metrics to assess processes and provide measurement to determine satisfaction with the program and identify improvements of the navigation initiatives.
Position Responsibilities:
  1. Perform case finding to ensure maximum number of patients are contacted during high stress points.
  2. Introduce navigation services to coordinate care, decrease potential barriers to care, and assess potential additional resources to support patient needs.
  3. Initiate contact with newly identified patients via face-to-face meeting, telephone, email, or mail as soon as possible, and complete patient needs assessment within the required timeframe.
  4. Educate patients/family on disease specifics, processes, and treatment options or appropriate clinical trials to enable patient-led treatment decisions.
  5. Establish and coordinate a supportive care plan with goals and interventions based on treatment and individual patient/caregiver needs, preferences, beliefs, and values.
  6. Identify, advocate, and coordinate patient access to community support services and systems resources based on identified recommendations from the healthcare team, patient needs, and/or insurance coverage.
  7. Schedule and coordinate appointments/services for patients, streamline care path transitions, and logistical issues, and coordinate travel arrangements as needed.
  8. Advocate for disease survivors, co-survivors, and implement survivorship activities.
  9. Ensure safe care to patients by adhering to established policies, procedures, and accuracy of practice.
Qualifications:
  • Bachelor's Degree - Nursing
  • Registered Nurse (RN)
  • Minimum Experience: Three (3) years of patient care experience in Oncology
  • Experience in program development
  • Minimum Knowledge, Skills, and Abilities:
    • Able to communicate/advocate effectively with patients, families, physicians, and other healthcare team members
    • Able to manage a team and work with others within a team to ensure quality patient care
    • Strong critical thinking skills
    • Demonstrated a high level of understanding of the illness and treatment modalities
    • Demonstrated sensitivity in coordinating care for patients from a variety of ethnic, cultural, and socioeconomic backgrounds, and with varied medical and developmental needs
    • Knowledge of community resources, and how to access them effectively and efficiently
    • Able to set priorities and meet deadlines
    • Skilled in assessing and coordinating patient needs

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