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Healthcare Operations Coordinator
2 months ago
The Patient Service Representative plays a vital role in supporting administrative operations at Johns Hopkins HealthCare. This position interacts with physicians, clinical staff, and other administrative positions to ensure seamless patient flow and accurate scheduling, registration, and financial clearance.
Key Responsibilities:- Provide exceptional patient experience through timely and accurate interactions, including greeting patients, answering phone calls, and addressing patient inquiries.
- Manage patient charts, ensuring timely access to medical information while maintaining patient confidentiality.
- Schedule and pre-register patients according to established policies and procedures, ensuring accuracy and efficiency.
- Assist in completing eligibility and authorizations to ensure patients are financially cleared prior to service delivery.
- Accurately check-in patients, maximizing efficacy to facilitate seamless throughput to the next step of a patient's visit.
- Check out patients, including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care.
- Process charges, collect payment, and handle cash according to established procedures to support revenue cycle processes.
- A minimum of a High School diploma, GED, or equivalent achievement.
- 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital, or other equivalent healthcare setting, or 1 year of customer service experience as a call center representative, receptionist, cashier, or similar front-facing customer service role.
- Knowledge of healthcare business office procedures, including registration, scheduling, medical record management, and insurance.
- Excellent communication and interpersonal skills, with the ability to greet patients and answer telephones in a pleasant and helpful manner.
Johns Hopkins HealthCare prioritizes the health and well-being of every employee. We strive to create a welcoming and inclusive environment where all employees feel valued and contribute to our mission of serving the community.
Diversity and Inclusion are core values at Johns Hopkins Medicine. We are committed to creating a workplace where everyone feels valued, contributes to our mission, and engages in equitable healthcare delivery and workforce practices.
