Operations Support Professional

3 weeks ago


Chicago, Illinois, United States Evangelical Lutheran Church in America Full time
About the Position:
As a Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our daily processing operations. Reporting to the Servicing Manager, this position involves providing comprehensive support to internal and external customers regarding electronic transactions and inquiries. You will be responsible for overseeing batch and file processing operations, handling return item processing, processing wire transfers, and reconciling accounts for exception items.

Key Responsibilities:
  • Manage daily processing operations, ensuring timely and accurate execution of tasks.
  • Handle return item processing, including identification, documentation, and resolution of returned transactions.
  • Process wire transfers, verifying details for accuracy and compliance with regulatory requirements.
  • Oversee end-of-day balancing and processing, ensuring all transactions are accurately recorded and any discrepancies are resolved promptly.
  • Perform back-office functions such as returning deposited items and debit card support.
  • Reconcile accounts for exception items, identifying and correcting discrepancies to maintain accurate financial records.

Requirements:
We are seeking an individual with 5+ years of back-office experience in a depository institution. The ideal candidate will have expertise in deposit operations and knowledge of banking regulations, as well as proficiency in MS Office and adaptability to new technology. Additionally, they should possess highly detailed organizational and problem-solving skills, strong customer service skills, and ability to work interdepartmentally with all areas.

Benefits:
This is a full-time, regular, exempt (salaried), Chicago-based hybrid position. This position has responsibilities that will require being in the office on a weekly basis. This could mean 2-3 days most weeks and possibly more days when meetings and other events are happening that this position supports. The estimated annual salary for this position is $44,000 - $61,600.

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