Organizational Development Assistant

2 months ago

Reston, Virginia, United States Commonwealth of Virginia Full time
About the Position

The Organizational Development and Learning team at George Mason University is seeking a highly organized and detail-oriented administrative assistant to support their team of learning and development professionals.

Responsibilities
  • Coordinate schedules and logistics, including managing multiple calendars to schedule workshops, events, and meetings;
  • Manage multiple email inboxes and provide timely professional customer service to Mason faculty and staff across multiple departments;
  • Utilize a Learning Management System (LMS) to post trainings, manage registrations, update content, and run reports;
  • Provide technical support by serving as a point of contact for the Learning Management System;
  • Assist with setup for in-person and virtual workshops/events/meetings and serve as moderator for virtual learning opportunities;
  • Prepare training materials, including making copies, creating handouts, and typing notes;
  • Provide information on Mason policies in concise, easy-to-understand language;
  • Use Qualtrics to create, send, and synthesize learning evaluations and feedback;
  • Other duties as assigned.
Requirements
  • General office experience, customer service, and proficiency with Microsoft Word, Excel, and PowerPoint;
  • Demonstrated experience with email management and email customer service;
  • Experience with virtual meeting platforms such as Microsoft Teams and Zoom, including moderating group sessions;
  • Effective interpersonal communication and customer service skills, including tact and diplomacy;
  • Ability to prioritize competing deadlines, follow through, and be flexible;
  • Ability to handle highly confidential and sensitive information with discretion and professionalism;
  • Ability to work independently with minimal supervision;
  • Ability to collaborate with diverse individuals with differing needs at all levels of the organization;
  • Demonstrated organizational skills and attention to detail.
Preferred Qualifications
  • Experience in a Human Resources setting;
  • Higher education or public workforce experience;
  • Experience with Learning Management Systems;
  • Experience working with design tools such as Canva, Piktochart, and Adobe.

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