Customer Service Leadership Opportunity

7 days ago


Hamilton, Ohio, United States Burlington Full time
Job Overview: As a Customer Service Supervisor at Burlington, you will play a crucial role in ensuring exceptional customer experiences while driving sales results. This leadership position is ideal for those seeking to develop their skills and advance their careers within our expanding organization.

Key Responsibilities:
  • Serve as Manager on Duty, overseeing all store functions and associates.
  • Maximize sales performance by training, developing, and coaching direct reports.
  • Promote safety for customers and associates by adhering to company guidelines.
  • Cultivate a diverse culture based on teamwork and collaboration.
  • Solve issues/concerns, making informed decisions to ensure exceptional customer service.
  • Reinforce Asset Protection strategies to eliminate shortage.
  • Assist in recruiting, interviewing, and onboarding new associates.
  • Participate in weekly workload planning meetings.
  • Drive Community Relations participation through company programs and partnerships.

Burlington Benefits:
  • Growth Opportunities
  • Competitive Pay: $55,000 - $65,000 per year (estimated)
  • Flexible Hours
  • Associate Discount
  • Medical, Dental, and Vision Coverage
  • Employee Assistance Program
  • Life and Disability Insurance
  • Paid Time Off
  • Paid Holidays
  • 401(k)

Requirements:
  • At least 1 year of supervisory experience within an off-price, big box, or specialty environment
  • Strong interpersonal skills with a positive attitude
  • Ability to work a full-time schedule including nights, weekends, and holidays as required
  • Ability to move/handle/lift store merchandise weighing 40 lbs. or more

Company Culture: We are a rapidly growing brand that values our associates' growth and well-being. Our store teams work hard and have fun together, making a difference in the lives of customers, colleagues, and communities.

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