Customer Experience Ambassador
4 weeks ago
We are seeking a highly motivated and customer-focused Guest Services Host to provide exceptional front-line service to all guests visiting the FedExForum. As a key member of our team, you will be responsible for ensuring a welcoming and memorable experience for our guests.
Key Responsibilities- Extend a gracious welcome to all guests and ensure a positive first impression
- Maintain designated station during scheduled event time and ensure all clients have correct tickets and credentials
- Learn the layout of the FedExForum and redirect guests to the correct areas of the building when assistance is needed
- Promote personal guest relations and ensure all arena guests receive a consistently high standard of service and quality
- Monitor position assigned section(s) and assist guests with seat location
- Remain in position unless redeployed by Supervisor or full-time staff member
- Service and fulfill individual requests with expedience and care
- Respond to all inquiries, suggestions, and concerns from guests
- Advises and immediately follows up with their Guest Relations Supervisor with any reported problems or concerns
- Accept additional event responsibilities, including chair breakdown after concerts and floor shows, ticket scanning, elevator/disabled lift operation, and attends pre-and post-event briefings
- Supply detailed event information to the Guest Relations Supervisor during your shift so that all event issues have been resolved or passed on to the appropriate department
- High School Diploma or GED
- Must be 18 years of age or older
- Minimum one-year hospitality, guest service or other direct customer contact experience with a heavy emphasis on providing an exceptional level of customer service and satisfaction
- Must have availability to start shifts as early as 5:00 pm for basketball games, and for non-basketball events start times vary by event
- Strong communication, written and interpersonal skills
- Must be people-oriented and enjoy working in a team-oriented environment
- Must have the ability to relate professionally to all levels of staff, guests, clients and VIPs
- An energetic, positive, and self-motivated person
- Must be diplomatic, mature and professional
- Must be able to stand for long periods of time
- Must be available to work at least 80% of arena events
- Must be able to lift up to 10 lbs
- Must have a passion for the sports and entertainment industry
- Flexible scheduling around your availability
- Team Store Discounts
- Discount game night meals and snack program
- Discount parking
- NBA Sponsored Discount Programs
- Employee Referral Bonuses
- Company Swag
- Employee Recognition and Years of Service Awards
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