Customer Experience Ambassador

4 weeks ago


Memphis, Tennessee, United States Memphis Grizzlies Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Host to provide exceptional front-line service to all guests visiting the FedExForum. As a key member of our team, you will be responsible for ensuring a welcoming and memorable experience for our guests.

Key Responsibilities
  • Extend a gracious welcome to all guests and ensure a positive first impression
  • Maintain designated station during scheduled event time and ensure all clients have correct tickets and credentials
  • Learn the layout of the FedExForum and redirect guests to the correct areas of the building when assistance is needed
  • Promote personal guest relations and ensure all arena guests receive a consistently high standard of service and quality
  • Monitor position assigned section(s) and assist guests with seat location
  • Remain in position unless redeployed by Supervisor or full-time staff member
  • Service and fulfill individual requests with expedience and care
  • Respond to all inquiries, suggestions, and concerns from guests
  • Advises and immediately follows up with their Guest Relations Supervisor with any reported problems or concerns
  • Accept additional event responsibilities, including chair breakdown after concerts and floor shows, ticket scanning, elevator/disabled lift operation, and attends pre-and post-event briefings
  • Supply detailed event information to the Guest Relations Supervisor during your shift so that all event issues have been resolved or passed on to the appropriate department
Requirements
  • High School Diploma or GED
  • Must be 18 years of age or older
  • Minimum one-year hospitality, guest service or other direct customer contact experience with a heavy emphasis on providing an exceptional level of customer service and satisfaction
  • Must have availability to start shifts as early as 5:00 pm for basketball games, and for non-basketball events start times vary by event
  • Strong communication, written and interpersonal skills
  • Must be people-oriented and enjoy working in a team-oriented environment
  • Must have the ability to relate professionally to all levels of staff, guests, clients and VIPs
  • An energetic, positive, and self-motivated person
  • Must be diplomatic, mature and professional
  • Must be able to stand for long periods of time
  • Must be available to work at least 80% of arena events
  • Must be able to lift up to 10 lbs
  • Must have a passion for the sports and entertainment industry
What We Offer
  • Flexible scheduling around your availability
  • Team Store Discounts
  • Discount game night meals and snack program
  • Discount parking
  • NBA Sponsored Discount Programs
  • Employee Referral Bonuses
  • Company Swag
  • Employee Recognition and Years of Service Awards


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