Incoming Call Specialist

1 week ago


Beaver, Pennsylvania, United States WEST PENN P&P FCU Full time
Job Description

WEST PENN P&P FCU is seeking a skilled incoming Call Specialist to join our team. As a Telephone Transaction receptionist, you will be responsible for answering all incoming calls, responding to client inquiries, and directing calls to the appropriate personnel.

Responsibilities
  • Answering Phone Calls: You will be the first point of contact for our clients, providing exceptional customer service and ensuring that their needs are met in a timely and efficient manner.
  • Verifying Information: You will be responsible for verifying client information, updating records as needed, and maintaining accurate records of important calls.
  • Providing Exceptional Service: You will provide exceptional service to our clients, responding to their inquiries, and resolving any issues that may arise.

In addition to these responsibilities, you will also be required to work closely with our management team to develop and implement strategies to improve our customer service experience.



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