Professional Phone Call Coordinator

3 weeks ago


Beaver, Pennsylvania, United States WEST PENN P&P FCU Full time

We are seeking a highly skilled and organized individual to fill the role of Professional Phone Call Coordinator at WEST PENN P&P FCU. In this position, you will be responsible for handling all incoming phone calls, performing various transactions, answering questions, and directing calls to the appropriate persons and places.

Job Summary

This is a dynamic and challenging role that requires exceptional customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate will be able to maintain a positive attitude even in high-pressure situations, possess excellent communication skills, and be comfortable using automated phone systems.

Responsibilities
  • Answering Incoming Calls: Respond promptly to all incoming phone calls, addressing queries, resolving issues, and providing information as needed.
  • Transaction Processing: Process various transactions over the phone, ensuring accuracy and efficiency.
  • Call Routing: Direct calls to the appropriate personnel or departments, utilizing knowledge of the organization's structure.
  • Note Taking: Maintain accurate records of important calls, including messages and details discussed.
Requirements
  • Customer Service Skills: Deliver exceptional customer service, responding to inquiries and resolving issues in a professional and courteous manner.
  • Organizational Skills: Maintain a high level of organization, prioritizing tasks and managing multiple calls simultaneously.
  • Technical Skills: Familiarity with automated phone systems and technology, ensuring seamless interaction with callers.
What We Offer
  • Competitive Salary: $45,000 - $55,000 per annum, depending on experience.
  • Opportunities for Advancement: This is an entry-level position with opportunities for growth and development within the organization.


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