Production Support Engineer

4 weeks ago


Chicago, Illinois, United States Group One Trading Full time
Job Description

Group One Trading is seeking a highly skilled Production Support Engineer to join our team in Chicago. As a key member of our Application Support Team, you will be responsible for providing top-notch technical support to our users, troubleshooting complex issues, and collaborating with cross-functional teams to ensure the smooth operation of our proprietary trading system.

Key Responsibilities

  • Provide timely and effective support to all users, including troubleshooting complex issues and resolving technical problems.
  • Collaborate with cross-functional teams to identify and resolve technical issues, and to implement process improvements.
  • Develop and maintain knowledge of our proprietary trading system, including its architecture, configuration, and operation.
  • Stay up-to-date with the latest technologies and trends in the industry, and apply this knowledge to improve our system and processes.
  • Participate in on-call rotations to provide 24/7 support to our users.

Requirements

  • Minimum of 2 years of experience in a technical support role, preferably in a trading or financial services industry.
  • Strong knowledge of Windows operating systems, including Windows 10 and Windows Server 2016.
  • Experience with Microsoft Active Directory, Azure, DHCP, DNS, and Exchange Online.
  • Knowledge of VMware vSphere and Microsoft SQL Server.
  • Excellent problem-solving and communication skills, with the ability to work effectively in a team environment.

What We Offer

  • A competitive salary and performance-based bonus.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) and Roth 401(k) retirement plans, and generous vacation time.
  • The opportunity to work with a talented and dedicated team in a dynamic and fast-paced environment.

How to Apply

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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