Technical Production Support Specialist

4 weeks ago

Chicago, Illinois, United States SPECTRAFORCE Full time
Job Title: Technical Production Support Engineer

Location: Chicago, IL

Duration: 6 Months (Possibility of Extension)

Job Summary

We are seeking a highly skilled Technical Production Support Engineer to join our team at SPECTRAFORCE. As a Technical Production Support Engineer, you will be responsible for providing technical support for business applications, resolving client issues, and collaborating with the engineering team to resolve issues effectively.

Key Responsibilities
  • Lead production stability effort by preventing production issues and improving production stability.
  • Track and manage incidents, changes, and problems for assigned applications.
  • Provide regular and high-quality updates to stakeholders on the progress of incidents, including SLA risks and breaches.
  • Identify measures to improve application stability and availability to improve support service delivery.
  • Develop subject matter expertise for assigned application domains.
  • Troubleshoot production issues through monitoring and log analysis.
  • Attend regular meetings with project and development teams to discuss production issues for prioritization, fixes, and release.
  • Engage in help desk systems projects, including project planning, management status reporting, systems specifications, and implementation.
  • Ensure compliance with all audit requirements, including change control procedures and data security.
  • Manage and coordinate with onsite and offshore managed services providers and offshore NT partners to support applications and drive continuous improvement efforts.
  • Coordinate with various teams, including offshore staff, and raise support tickets for all issues, analyze root cause, and assist in efficient resolution of production issues.
  • Responsible for attending on-call, after-office hours, including weekends, to support high and critical production issues.
  • Ability to work with vendors and support staff on support tickets and follow up regularly until resolution is found.
Requirements
  • 5-6 plus years of application development/support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.
  • Support experience with multi-channel applications (web, mobile, API, etc.).
  • Good to have past experience under DevOps or SRE role.
  • Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies.
  • Experience working on projects in an Agile/XP environment.
  • Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS, and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQL.
  • Strong communication and interpersonal skills, along with a solid technical background, are essential as is the ability to multitask in a fast-paced environment.
  • Strong leadership and team player to work as part of a global support team, cross-training, and supporting multiple critical client-facing applications.
  • Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors, and clients.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from all qualified candidates.

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Wright Technical Services Full time

    Job SummaryWright Technical Services is seeking a skilled Technical Support Specialist to join their team in the Midwest. This individual will be responsible for providing on-site technical support to clients, installing, maintaining, and repairing CNC machines and other industrial equipment.Key Responsibilities:Install, maintain, and repair CNC machines and...

  • Product Support Specialist Technical Support

    4 days ago

    Chicago, Illinois, United States Nextpoint Full time

    About the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Nextpoint. As a Product Support Specialist, you will be the go-to problem-solver for our clients, helping them navigate their questions and challenges with ease.Key ResponsibilitiesManage and prioritize product support inquiries via email, phone, and chat.Understand...

  • Production Support Specialist

    1 week ago

    Chicago, Illinois, United States Saxon Global Full time

    Job SummarySaxon Global is seeking a highly skilled Production Support Specialist to join our Digital Support organization. As a key member of our team, you will provide technical expertise and support for critical applications, working closely with upstream and downstream application teams.Key Responsibilities:Provide L1/L2/L3 support for issue monitoring,...

  • Technical Support Specialist

    1 month ago

    Chicago, Illinois, United States Intercom Full time

    Join Our Team as a Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Intercom. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring that they have a seamless experience with our product.Key Responsibilities:Communicate...

  • Technical Support Specialist

    3 weeks ago

    Chicago, Illinois, United States Intercom Full time

    Job Title: Technical Support SpecialistAt Intercom, we're on a mission to make customer support easier and more effective. As a Technical Support Specialist, you'll play a critical role in helping our customers get the most out of our product.Key Responsibilities:Provide exceptional customer support via phone, email, and chat Troubleshoot and resolve...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Park Place Technologies Full time

    Job Title: Technical Support SpecialistPark Place Technologies is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide level three technical support on data center equipment and possess specific original equipment manufacturer (OEM) product knowledge of server, storage, or network...

  • Technical Support Specialist

    5 days ago

    Chicago, Illinois, United States Intercom Full time

    At Intercom, we're on a mission to redefine customer service and make internet business personal. We're looking for a talented Technical Support Specialist to join our team and help us achieve this goal.This is a unique opportunity to work with a cutting-edge AI-first customer service platform and make a real impact on our customers' experiences. As a...

  • Product Support Specialist

    4 days ago

    Chicago, Illinois, United States Nextpoint Full time

    Transformative OpportunityNextpoint is seeking a skilled Product Support Specialist to join our team. As a key member of our Engagement Team, you will be responsible for providing exceptional support to our clients, ensuring their experience with our products is seamless and successful.Key ResponsibilitiesManage and prioritize product support inquiries,...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Indotronix International Corporation Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Indotronix International Corporation. As a Technical Support Specialist, you will be responsible for providing technical support for desktops, laptops, and other computer-related products.Key Responsibilities:Install, maintain, and troubleshoot computer systems and...

  • Customer Technical Support Specialist

    3 weeks ago

    Chicago, Illinois, United States STERIS Full time

    Job Title:Technical Support Specialist - Software IntegrationJob Summary:The Technical Support Specialist - Software Integration provides technical support to customers, partners, and the field service team to drive complete resolution of first responder and moderately complex issues. The specialist leverages remote diagnostics, product knowledge, and...

  • Customer Technical Support Specialist

    4 weeks ago

    Chicago, Illinois, United States STERIS Full time

    Job Title:Technical Support Specialist IJob Summary:The Technical Support Specialist I provides technical support to customers, partners, and the field service team to drive complete resolution of first responder and moderately complex issues. The specialist leverages remote diagnostics, product knowledge, and troubleshooting experience to resolve issues...

  • Technical Product Manager

    1 week ago

    Chicago, Illinois, United States C4 Technical Services Full time

    Role Overview:As a key member of our Talent Analytics team, the Technical Product Owner will serve as the primary technical expert in talent experience and compliance survey systems.You will engage directly with internal clients to assess and address their needs, ensuring the seamless operation, enhancement, and expansion of survey initiatives.This role...

  • Technical Support Specialist

    4 weeks ago

    Chicago, Illinois, United States Tata Consultancy Services Full time

    Job Title: End User Support SpecialistWe are seeking a highly skilled and experienced End User Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our end users, ensuring they have a seamless and productive experience with our systems...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Parallel Partners Full time

    Job Summary:This Technical Support Specialist position will provide hands-on technical support related to computer systems, hardware, or software.The ideal candidate will have strong technical knowledge and effective communication skills to understand problems and explain their solutions.This role will continuously work under the guidance of the IT...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Intercom Full time

    About the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our Customer Support team at Intercom. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our customers, helping them to get the most out of our product.Key ResponsibilitiesCommunicate efficiently and...

  • Technical Support Specialist

    5 days ago

    Chicago, Illinois, United States Relativity Full time

    Job Description and RequirementsThe Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. This role requires frequent phone and email interaction with our customers and...

  • Product Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Nextpoint Full time

    About NextpointNextpoint is a leading provider of legal technology and eDiscovery solutions. Our team is dedicated to delivering innovative software and services that simplify the process of eDiscovery for law firms of all sizes.Job Title: Product Support SpecialistWe are seeking a highly skilled Product Support Specialist to join our team. As a Product...

  • Chiller Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Smardt Full time

    Join Our Team as a Technical Support SpecialistWe are seeking a highly skilled and motivated Technical Support Specialist to join our PSST department at Smardt. As a key member of our team, you will be responsible for ensuring our client base receives exceptional support and technical issues are addressed promptly.Key Responsibilities:Work closely with the...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Futran Tech Solutions Pvt. Ltd. Full time

    Futran Tech Solutions Pvt. Ltd. is seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in IT and excellent communication skills. The Technical Support Specialist will be responsible for providing technical support to end-users, installing and maintaining hardware and software, and troubleshooting...

  • Product Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Nextpoint Full time

    About NextpointNextpoint is a leading provider of innovative software and services for the legal industry. Our mission is to empower law firms and organizations to succeed in the ever-evolving landscape of eDiscovery and legal technology.Job Title: Product Support SpecialistWe are seeking a highly skilled and customer-focused Product Support Specialist to...