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Member Experience Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, managing front desk tasks, and ensuring a seamless experience for our members and their families.
Key Responsibilities- Customer Service: Provide top-notch customer service to our members and their families, responding to inquiries, resolving issues, and exceeding expectations.
- Front Desk Management: Manage front desk tasks, including scheduling, communication, and administrative duties, to ensure a smooth and efficient experience for our members.
- Membership Sales and Retention: Utilize sales experience to reach new membership and retention goals, communicating with members and their families to promote our programs and services.
- Communication and Collaboration: Develop strong relationships with members, families, and team members, using effective communication and collaboration skills to ensure a positive and supportive work environment.
- Competitive Compensation: Earn a competitive hourly rate, with opportunities for bonuses and incentives.
- Flexible Scheduling: Enjoy a consistent schedule, with set days and times, allowing for work-life balance.
- Training and Development: Receive thorough, paid training, both online and in-person, to ensure success in your role.
- Fun and Supportive Environment: Work in a fun, tropical environment, surrounded by a supportive team that values integrity, compassion, and trust.
- Swimming Ability: Must be able to swim and hold current lifeguard, CPR, and AED certifications.
- Physical Demands: Ability to stand, reach, bend, and work from an upright desk for extended periods.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with children, parents, and team members.
- Sales and Customer Service Experience: Previous experience in sales, customer service, or a related field, with a strong presence and ability to communicate effectively.
At Goldfish Swim School, we are passionate about making a difference in the lives of our members and their families. As a Member Experience Representative, you will be part of a team that values integrity, compassion, and trust, and is dedicated to delivering exceptional customer service and creating a GOLDEN experience for all.
