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Customer Experience Ambassador

2 months ago

Louisville, Kentucky, United States Talbots Full time

Job Summary:

We are seeking a skilled Customer Experience Ambassador to join our team at Talbots. As a key member of our service team, you will be responsible for creating and fostering a culture of hospitality that exceeds our customers' expectations.

Key Responsibilities:

  • Build Strong Relationships: Develop and maintain strong relationships with customers, colleagues, and partners to drive business growth and customer loyalty.
  • Deliver Exceptional Customer Experiences: Provide personalized service, anticipate customer needs, and resolve issues promptly to ensure a positive experience.
  • Support Service Enhancers: Collaborate with service enhancers to build strong relationships and drive business results.
  • Contribute to a Positive Work Environment: Foster a culture of hospitality, respect, and inclusivity within the team.

Requirements:

  • Excellent Communication and Interpersonal Skills: Ability to communicate effectively with customers, colleagues, and partners.
  • Strong Problem-Solving and Conflict Resolution Skills: Ability to resolve customer complaints and issues promptly and professionally.
  • Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment and adapt to changing priorities.